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Apex utilizes a multi-shore delivery model with headquarters
in Charlotte, NC and delivery centers throughout India.
This enables us to provide local customer service while
leveraging our process-centric delivery centers in India
for cost effective bulk processing and better turnaround
times while maintaining the highest quality standards.
After extensive analysis and due diligence, Apex formed
strategic partnerships with select providers in India that
met an exhaustive list of criteria:
- Well developed domain
experience
- Proven quality assurance
process
- Demonstrated financial
stability
- Positive customer references
- Sound infrastructure
- Agreement to penalty/incentive
based pricing
- Seasoned management
staff
- Customer service availability
- Competitive pricing
and turnaround times
Diversifying offshore
vendors has several advantages:
- Keeps pressure on vendors
to deliver high quality
- Improves scalability
capabilities
- Keeps pricing competitive
- Enhances contingency
capabilities
- Reduces vendor insolvency
risks
Apex's value proposition
consists of several factors:
- Guaranteed quality
and turnaround times
- Competitive pricing
- 24x7 local customer
service
- Provides free software
and hardware used to streamline practice processes
- Process controls in
Charlotte ensure smooth operation
- Single point of contact
eases the vendor management burden on practices
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